Your Rights, Our Responsibilities  

1. Fully understand and practice all your rights. If, for any reason, you don’t understand them, we will explain them to you and if needed provide a translator.
2. Full disclosure of health services cost and information related to all services provided by the Facility.
3. Receive impartial care and respect for your personal values and beliefs from all staff without discrimination, according to DHA’s riles and regulations.
4. Receive comprehensive medical care aiming at reaching proper medical diagnosis and treatment of your illness and/or injury.
5. Know the identity (name and specialty) if the physician responsible for your care.
6. Receive comprehensive information about your diagnosis, proposed treatment, and changes in your health status and causes of such changes, alternative treatments, probabilities of treatment success or failure, therapy advantages and disadvantages, possible problems related to treatment and expected results of ignoring the treatment in a simple, understandable manner.
7. Give you written General Consent for treatment at DHA upon start of service.
8. Participate in your care decision-making. DHA encourages patients, parents or legal guardians to participate in planning and implementing the treatment with nurses and physicians.
9. Obtain a medical report from our Facility as per our policy and procedure.
10. Be protected during treatment from any physical, verbal or psychological abuse.
11. Receive – upon your request – an itemized bill explaining all the charges regardless paid by yourself or other sources.
12. Complaints and suggestions on services can be submitted to our Medical Director directly.
13. In case of any new scientific research conducted by DHA pertaining to your treatment, your doctor will inform you on all related issues including potential benefits and risks, therapeutic alternatives if you are asked to participate in medical research, you have the right to give a written consent and refusal. You also have the right to end your participation at any time for any reason. This will not compromise the quality of medical services provided to you.
14. We are committed to providing terminally ill and dying patients with decent and compassionate care respecting their unique needs, according to DHA’s regulations.

Your Responsibilities

1. Respect our facility’s rules and regulations.
2. Show consideration for others and deal with other patients and staff with respect.
3. Respect the privacy of other patients.
4. Provide complete and accurate information present complaints, past illness, previous hospitalization, medications and other matters related to your health.
5. Follow the treating doctor’s instructions and care plan.
6. Hold the responsibility of refusing or not following the treatment plan, after being informed of consequences.
7. Observe safety regulations including the no-smoking policy, cleanliness and hygiene.
8. Ensure that financial obligations are fulfilled promptly.
9. Safeguarding your belongings and other property while in our Facility.